Effective Date: 04/13/2026 Last Updated: 04/13/2026
PGS Amusements (“PGS,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, submitting inquiries, requesting support, purchasing products, scheduling service, or interacting with our digital platforms.
This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the PGS Amusements website, including any related pages, portals, forms, support tools, landing pages, mobile experiences, or digital communications (collectively, the “Website”). This policy is designed to align with Florida data security requirements and modern U.S. website privacy expectations.
By using this Website, you consent to the practices described in this Privacy Policy.
1) Information We Collect
We may collect personal and technical information when you interact with our Website.
This may include:
full name
business name
email address
phone number
mailing address
store location information
service request details
machine serial numbers
parts and supply requests
billing inquiry information
payment-related support details
appointment booking data
chatbot or live support messages
uploaded photos, videos, or troubleshooting files
IP address
browser type
device identifiers
operating system
pages viewed
time on site
referring URLs
click behavior
cookie identifiers
ad engagement events
form submissions
If you submit employment, contractor, operator, distributor, or partnership inquiries, we may also collect business credentials and related onboarding information.
2) How We Use Your Information
We use your information to operate the Website and support our business services.
This includes:
responding to product and service inquiries
scheduling installs, repairs, demos, and consultations
troubleshooting gaming machines, kiosks, software, and parts
fulfilling orders for parts, supplies, and equipment
processing invoices and service-related payments
communicating updates about Golden Dragon, Blue Steel Kiosk, Orca, Fish Game Kings, and other product lines
providing technical support
improving our website performance
tracking ad campaign effectiveness
analyzing service demand trends
preventing fraud and abuse
maintaining security logs
complying with legal obligations
We may also use contact data for marketing communications, newsletters, launch announcements, promotions, and product education where legally permitted.
3) Cookies, Pixels, Analytics, and Tracking Technologies
Our Website may use cookies, pixels, scripts, session replay tools, analytics tags, and similar technologies to understand user behavior, improve website performance, and measure campaign effectiveness.
These technologies may collect:
pages visited
buttons clicked
form engagement
device and browser details
session duration
referring advertisements
conversion events
approximate geolocation
repeat visit behavior
We may use tools such as:
Google Analytics
Meta Pixel
LinkedIn Insight Tag
Microsoft Clarity
CRM and funnel tracking tools
Go High Level / BizFuse tracking
call tracking integrations
Because modern privacy enforcement increasingly focuses on consent before tracking begins, users should be presented with a cookie banner or consent mechanism before non-essential trackers activate.
Users may disable cookies through browser settings, though some website functionality may be limited.
4) How We Share Information
We do not sell personal information in the ordinary course of business.
We may share data with trusted service providers and partners strictly as needed to operate the Website and deliver services, including:
CRM and marketing platforms
website hosting providers
analytics vendors
payment processors
support ticket systems
scheduling software
shipping and logistics partners
field service technicians
parts fulfillment vendors
legal and compliance advisors
Information may also be disclosed when required by law, subpoena, fraud investigation, or to protect our legal rights.
5) Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, misuse, alteration, or disclosure.
These safeguards may include:
encrypted website connections (SSL)
role-based access controls
MFA on internal systems
secure CRM permissions
payment processor tokenization
audit logging
periodic security reviews
restricted vendor access
secure disposal of outdated records
While no system is completely secure, we follow commercially reasonable measures consistent with Florida data security expectations.
6) Data Retention
We retain information only as long as necessary to:
provide services
fulfill support obligations
maintain machine history
comply with tax and accounting requirements
support warranty claims
preserve legal evidence
maintain operator records
enforce agreements
When data is no longer required, it is securely deleted, anonymized, or archived.
7) Your Privacy Choices
You may request to:
access your information
update inaccurate information
unsubscribe from marketing communications
request deletion where legally permitted
limit certain cookie tracking
request details regarding stored support communications
Requests may be submitted using the contact details below.
8) Third-Party Links
Our Website may contain links to third-party sites, including financing partners, software portals, gaming dashboards, operator sites, and social platforms.
We are not responsible for the privacy practices of third-party websites.
9) Children’s Privacy
This Website is not intended for children under 13, and we do not knowingly collect information from minors.
If such data is identified, it will be removed promptly.
10) Policy Updates
We may revise this Privacy Policy from time to time to reflect operational, legal, or technology changes.
Updated versions will be posted on this page with a revised effective date.
11) Contact Information
PGS Amusements Website: prestigegamingsolutions.com Email: [email protected] Support Hours: Monday–Friday, 9:00 AM–5:00 PM EST